Contact, and where to take each question
Most questions about a new betting site are better answered by the operator or the regulator than by this site. The table below says which.
The honest position
The publisher's legal entity and a contact channel are not published yet. There is no e-mail address, form or phone number for this site, and no reply time is promised. When a channel exists it will be printed here, with the date it was added.
What a message here could help with
- A line in the New licensees table that no longer matches the regulator's list.
- A section number, date or figure in a guide that does not match its source.
- A sentence that reads like promotion, which this site does not publish.
- A page that does not display properly on your phone.
It cannot help with a bet, an account, a withdrawal or a licence application. This site holds none of those and has no access to any operator's systems.
Where to take your question
| If your question is about | The right place | Why |
|---|---|---|
| A deposit, withdrawal or account at a licensed site | That operator's customer care centre | An online operator must keep a customer care centre in Kenya (s.68(8)). A complaint it has not resolved after 72 hours goes to the Authority (L.N. 112 r.9(2)(e)). |
| Whether a company or site is licensed | The Gambling Regulatory Authority: toll-free line 0800-723-770, as shown on the regulator's website; offices at ACK Garden Annex, 7th floor, Nairobi, Monday to Friday, 8am to 5pm | The Authority issues licences and receives complaints from the public (s.10(c) and (m)). |
| Stopping yourself from gambling | A self-exclusion agreement with the licensee, or an application to the Authority on Form 1 | s.115(1) of the Act; L.N. 112 r.70. See help, limits and self-exclusion. |
| A decision of the Authority you disagree with | The Gambling Appeals Tribunal, by memorandum of appeal within 30 days of the decision | s.88 of the Act; L.N. 115 r.6 |
| Personal data an operator holds about you | The operator first, then the Data Commissioner | Data Protection Act 2019, s.26 (your rights) and s.56 (complaints) |
A note for operators
No licensee can buy a place, a mention or a link on this site, and none is accepted free of charge. If a line about your company differs from the regulator's live list, the live list prevails and this table follows it at the next reading. A domain the list prints as Nil stays Nil here until the regulator prints something else; this site does not add addresses on an operator's word.
If gambling is causing you harm right now, the regulator's toll-free line is 0800-723-770.